The Agreement
These Terms and Conditions govern the use of the Campus Flow education CRM, portal, apps and website provided by Campus Flow Technologies Private Limited. By signing an order form, creating an account or using the service, the institution (Customer, you) agrees to these terms. If you are accepting on behalf of an institution, you confirm you have authority to do so.
Where an order form or master agreement conflicts with these terms, the order form or master agreement prevails.
The Service
Campus Flow is a cloud-hosted subscription service covering enquiry and lead management, admission pipeline, counselling, fees and scholarships, analytics, AI assistance, student and parent portal, hostel and transport, documents and consent, alumni and placements, and messaging. The modules available to you depend on your plan.
We may improve or change features at any time. We will not materially reduce the core functionality of a paid plan during a subscription term without notice and a right to terminate.
Accounts and Licences
Each staff user needs a named licence. Licences may be reassigned when staff leave but may not be shared between people at the same time. Students, parents and alumni access the portal and apps free of charge.
You are responsible for keeping credentials confidential, for all activity under your accounts and for ensuring your users follow these terms.
Acceptable Use
You may use the service only to manage your own institution’s admissions, students and operations. You may not resell the service, scrape or copy it, attempt to access other customers’ data, send unsolicited bulk messages, upload malicious code or use the service in breach of applicable law, including the Digital Personal Data Protection Act, 2023 and TRAI messaging regulations.
Messaging credits for SMS and WhatsApp are subject to the gateway provider’s policies and to template approval by the relevant platform.
Fees and Payment
Fees are set out in the order form and on the Pricing page and are exclusive of GST. Monthly plans are billed in advance each month. Annual plans are billed in advance each year. Invoices are due within 15 days.
Upgrades take effect immediately and are billed pro rata. Downgrades take effect at the next renewal. Published prices are the same for every customer and are not negotiated. We may revise prices with 60 days’ notice, effective at your next renewal.
If an invoice is more than 30 days overdue we may suspend access after written notice. Data is never deleted for non-payment during the retention period described in the Privacy Policy.
Customer Data
You own all data you and your students, parents and staff enter into the service. You grant us a licence to host, process and transmit it solely to provide the service. We process personal data as your Data Processor under the Data Processing Addendum, which forms part of these terms.
You may export your data in CSV and PDF formats at any time during the subscription and for 90 days after it ends.
Availability and Support
We target 99.9% monthly uptime excluding scheduled maintenance, which is announced at least 48 hours in advance and never during a customer’s declared peak admissions weeks. Service credits for missed uptime are described in the Service Level Schedule.
Support is available from 8 AM to 9 PM IST, seven days a week, in English, Hindi and Gujarati, with the hours of on-call support included per your plan.
Intellectual Property
Campus Flow, its software, designs, documentation and trademarks remain our property. Feedback you give us may be used to improve the service without obligation to you. Nothing in these terms transfers ownership of the service to you or of your data to us.
Liability
To the extent permitted by law, neither party is liable for indirect, consequential or special loss, including lost revenue or admissions. Our total liability under these terms in any 12-month period is limited to the fees paid by you in that period. These limits do not apply to breaches of confidentiality, data protection obligations or either party’s gross negligence or wilful misconduct.
The service is provided with reasonable skill and care. We do not warrant that it will be error-free or that it will achieve any particular admissions outcome.
Term and Termination
Subscriptions renew automatically for the same term unless either party gives notice at least 30 days before renewal. Either party may terminate for material breach not cured within 30 days of written notice.
On termination you retain access to export your data for 90 days, after which it is deleted in line with the Privacy Policy. Prepaid fees are non-refundable except where we terminate without cause or materially reduce the service.
Governing Law
These terms are governed by the laws of India. Courts in Ahmedabad, Gujarat have exclusive jurisdiction, subject to a first attempt to resolve any dispute through good faith discussion between senior representatives within 30 days.
Questions about these terms can be sent to legal@campusflow.io or to Campus Flow Technologies Private Limited, 4th Floor, Westgate Business Bay, SG Highway, Ahmedabad 380015, Gujarat, India.