FAQs
Frequently Asked Questions
Pricing, migration, product, integrations, security and go-live, in plain language. If the answer is not here, support replies within the hour.
Getting Started
Getting Started
How long does setup take?
Most institutions go live in two to three weeks. We migrate last season’s data, configure programmes and fee plans, and train every counsellor before the first enquiry lands.
Do you migrate our existing data?
Yes, at no charge. Excel, Google Sheets and exports from any CRM or ERP. We map fields with you and run a test import before go-live.
Is training included?
Every plan includes onboarding hours, from three on Starter to unlimited on Enterprise. Additional training is available in five-hour blocks.
Can we trial it on our own data?
Yes. Book a demo and we set up a trial with last season’s enquiries within two working days.
Pricing & Billing
Pricing & Billing
How are licences counted?
One licence is one staff login. Students, parents and alumni use the portal and apps free of charge, in unlimited numbers.
Can we change plans mid-season?
Upgrades apply the same day, billed pro rata. Downgrades take effect at the next billing date so nothing is lost mid-season.
Is there a setup fee?
No. Migration, configuration and the onboarding hours in your plan are included.
Do multi-campus groups pay per campus?
Enterprise agreements pool licences across campuses with one consolidated dashboard. Smaller groups can run separate plans per campus.
Which payment methods do you accept?
NEFT, UPI, cards and net banking. Annual plans can be invoiced with GST against a purchase order.
Product
Product
Does it work for schools and colleges alike?
Yes. Programmes, stages, fee plans and the parent app are configured per institution type, from preschools to universities.
Can parents use it without an app?
Yes. Every link works in the browser. The app adds push notifications and offline receipts.
Does the AI assistant make decisions?
No. It summarises calls, drafts replies and answers questions from your approved documents. People make admission decisions.
Can we send WhatsApp messages?
Yes, through approved templates with merge fields and action links, sent from the record or in bulk campaigns.
Does it handle merit lists and counselling rounds?
Yes. Per-programme ranking rules, offer rounds, acceptance windows and waitlists are built into the Admission Pipeline.
Integrations
Integrations
Does it connect to Tally?
Yes, natively. Payments, receipts and refunds post to Tally nightly with exceptions flagged for review.
Which ERPs and LMS platforms are supported?
SAP, Oracle, Microsoft Dynamics and most Indian ERPs, plus Moodle, Google Classroom and Microsoft Teams, through connectors or the API.
Which payment gateways?
Razorpay, PayU, CCAvenue, Paytm and most Indian gateways, with UPI, cards and net banking.
Is there an API?
Yes. A documented REST API and webhooks for enquiries, students, fees and events.
Security & Compliance
Security & Compliance
Where is our data hosted?
In Indian data centres only, including backups, encrypted at rest and in transit.
Is it DPDP compliant?
Consent capture, records, withdrawal and retention rules are built into the product, and consent trails export for audit.
Can we export everything if we leave?
Yes. Full export in CSV and PDF during the subscription and for 90 days after it ends.
Do you train AI on our data?
No. Nothing is used to train models for other customers or third parties.
Support
Support
What are support hours?
8 AM to 9 PM IST, seven days a week, in English, Hindi and Gujarati, with a priority line for Enterprise.
How fast is first response?
Median under four minutes on in-product chat, within one working hour by email.
Do we get an account manager?
Enterprise plans include a dedicated account manager. All plans have a named onboarding specialist for the first season.
Still Have a Question?
Ask it on a demo. Thirty minutes with a specialist on your data answers most questions faster than any FAQ.