AI Assistant for Institutions | Campus Flow
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Product · AI Assistant

Answers for Every Family, in Their Language, Even at 2 AM

Campus AI replies on WhatsApp and your website in seconds. It answers only from your own documents and passes the conversation to a counsellor when a person should take over.

Answers fromFee structuresProspectusHostel rulesAdmission dates

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Campus AI · Conversations today {{ liveCountEl }}answered
Now answering · WhatsAppHindiConfidence 97%
Is there a girls’ hostel on campus?Mrs. Sharma · 22:41
Yes. The girls’ block has 240 beds, ₹72,000 a year with meals. Shall I book you a campus visit this Saturday?Source · Hostel policy 2026 · 22:41
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Answered in 4 seconds{{ toastSub }}

The problem

Families Ask After Dinner. The Office Answers After Breakfast.

Most questions are the same twenty, asked in Hindi or Gujarati at 10 PM. By the time a counsellor replies, the family has asked two other colleges.

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of parent questions arrive after 6 PM or on a Sunday

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WhatsApp messages get no reply the same day in peak week

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of counsellor time goes to the same twenty questions

When parents message, by hour

One peak week · 2,140 questions

Office open · 9 AM to 6 PM
12 AM6 AM12 PM11 PM
Office closedOffice open
62% arrive after hoursPeak is 9 to 10 PM, eleven hours before anyone replies

Campus AI answers the evening peak from your own fee structures and policies, so the counsellor’s morning starts with the questions that need a person.

How it works

From a 10 PM Question to a Booked Visit, in One Conversation

Follow Mrs. Sharma’s question about the girls’ hostel, from WhatsApp to a campus visit on Saturday.

This week · Campus AI
2,140Questions
78%Answered by AI
4 secAvg reply
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Parent questions arriving on WhatsApp, website chat, email and SMS in several languagesCampus AI reading questions in Hindi, Gujarati, Tamil and Marathi against hostel, fees, dates and documents knowledgeCampus AI answer engine drawing on fee structure, dates, hostel policy and admission rules, with sources attachedCampus AI answering a hostel question from official documents, with a counsellor-ready reply and source checksCampus AI learning loop, unanswered questions grouped by topic, approved answers added to the knowledge library and a weekly report
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Where it works

One Assistant for Parents and Staff, Trained on Your Own Documents

Parents get answers, counsellors get drafts and summaries, staff get numbers. All of it comes from the same knowledge base.

See how it answers →
WhatsApp, around the clockFor parents

Text and voice notes answered on the official WhatsApp Business API, in the language the family writes in.

Mrs. Sharma · HindiGirls’ hostel? · 22:41
4 secAnswered
Mr. Patel · GujaratiVoice note · 22:47
6 secTranscribed
Rohan Mehta · EnglishB.Tech fee · 23:02
3 secAnswered
1,480Chats this week
62%After 6 PM
9Languages used
Website chatFor parents

A chat window on every programme page, answering fees, dates and eligibility with the source shown.

“Is B.Com open for 2026?”
Counsellor reply draftsFor counsellors

Every incoming message gets a drafted reply in the family’s language, ready to edit and send.

Draft in Gujarati · 1 edit
Call summariesFor counsellors

A summary, the family’s concerns and a next step written on the record as the call ends.

Concern about hostel fees
Email repliesFor parents

Long parent emails answered point by point, with fee structures and brochures attached.

3 questions · 3 answers
Ask your dataFor staff

Staff type a question in plain words and get the number and the chart back.

“MBA applications this week?”
Document checksFor officers

Blurry marksheets, name mismatches and missing pages flagged before an officer opens the file.

Name mismatch · page 2
Parent portalFor parents

Parents ask about their own child’s application, fees and documents and get their own answer.

“Is my fee receipt ready?”
Knowledge baseFor admins

Your fee structures, prospectus, hostel rules and FAQs are the only sources Campus AI answers from.

142 documents · synced

By role

One Conversation, Three People Helped

The parent gets an answer, the counsellor gets the context and the admissions head sees what families are asking. Nobody types the same thing twice.

MSMrs. SharmaAsked “Is there a girls’ hostel?” · WhatsApp · HindiOne conversation
Parent sees

An Answer in Their Language, at Any Hour

Is there a girls’ hostel?Mrs. Sharma · 22:41
Yes, 240 beds in the girls’ block, ₹72,000 a year with meals. Shall I book a visit?
Source · Hostel policy 2026 · Hindi
Answers on WhatsApp and the website, 24×7Replies in 11 Indian languagesHands off to a person when it should
Average reply4 sec
Counsellor sees

A Drafted Reply and a Summary Before Every Call

Draft · Mrs. Sharma, HindiReady
Summary · Ishita Nair call2 min
Next step · Diya PatelSuggested
Reply drafts in the family’s language, ready to sendCall summaries written as the call endsNext step suggested from the conversation
Drafts sent with no edits71%
Admissions head sees

See What Families Ask, Before the Season Turns

Questions8,940
By AI7,420
Handed off1,480
Unanswered40
Top questions by programme and weekAnswer accuracy and hand-off reasonsGaps in the knowledge base, flagged
Answer accuracy96%

Results

What One Season with Campus AI Changes

Four institutions, one admission season each, measured against the season before. Each card names the step that moved most and the question families asked most.

Northfield UniversityAhmedabad · 2,400 seatsAnswer
4 secaverage reply to a parent question11 hrs→4 secseason on season
First reply time
Before11 hrs
After4 sec
Most asked · Hostel fees
Read the case study →
Meridian Group of CollegesPune · 5 campusesHand off
78%of questions answered without a counsellor0%→78%season on season
Who answered
AI78%
Person22%
Most asked · Instalment plans
Read the case study →
Grantham Business SchoolBengaluru · MBA, PGDMAsk
+19%applications from after-hours enquiries18%→37%season on season
Applications after 6 PM
Before18%
After37%
Most asked · Placement record
Read the case study →
Compass International SchoolSurat · K–12Learn
9 hrssaved per counsellor every week14 hrs→5 hrsseason on season
Hours on repeat questions
Before14 hrs
After5 hrs
Most asked · Transport routes
Read the case study →

Pricing

Simple, Transparent AI Assistant Pricing

Every plan includes your own knowledge base, secure cloud hosting and WhatsApp setup. Upgrade anytime as your conversations grow.

Save ₹200/mo annually

Starter

5–25 licences

For single-campus institutes answering one channel

{{p1}} /month

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Get Started

Core features

  • Website chat assistant
  • Answers from your fee & programme pages
  • Hand-off to a counsellor
  • English & Hindi replies
  • 1,000 conversations a month
  • 6 counsellor logins
  • 24 hrs/year on-call support
  • 3 hrs onboarding & training
MOST POPULAR

Growth

25–100 licences

For colleges answering on WhatsApp and the website

{{p2}} /month

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Get Started

Everything in Starter, plus

  • WhatsApp Business assistant
  • Counsellor reply drafts
  • Call summaries & next steps
  • 11 Indian languages
  • Top-questions report
  • 10 counsellor logins
  • 48 hrs/year on-call support
  • 5 hrs onboarding & training

Advanced

100–200 licences

For universities answering in several languages

{{p3}} /month

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Get Started

Everything in Growth, plus

  • Voice notes transcribed & answered
  • Document checks
  • 30 counsellor logins
  • Ask-your-data for staff
  • Confidence thresholds & review queue
  • Parent portal assistant
  • Unlimited conversations
  • 48 hrs/year on-call support

Enterprise

200+ licences

For education groups with one assistant across campuses

Custom pricing

Tailored for your network

Get Started

Everything in Advanced, plus

  • Unlimited counsellor logins
  • One assistant across campuses
  • Custom tone, persona & guardrails
  • Unlimited onboarding sessions
  • Dedicated account manager
  • Priority feature requests

Our prices are final and non-negotiable to ensure fairness for all our clients.

Campus Flow · AI Assistant Demo

Every Question Answered, Sourced and Handed Off

Watch Campus AI answer a parent on WhatsApp in Hindi, draft a counsellor reply, summarise a call and hand a concession question to the right person.

Book Your Live Demo www.campusflow.io
Campus Flow enquiry inbox, lead routing, counsellor follow-ups and funnel reporting

Security & Compliance

Power Your Institution with Campus Flow
India’s Secure, Compliant Education CRM

Student records, applications and fee data, protected by enterprise-grade security and Indian data-protection standards.

DPDP Act Ready

Student data handled under India’s Digital Personal Data Protection Act, 2023.

ISO 27001 Certified

Information security management audited and certified to ISO/IEC 27001.

UGC & AICTE Aligned

Admission and record formats aligned to UGC, AICTE and state board requirements.

SOC 2 Type II

Controls for security, availability and confidentiality independently audited.

GDPR Compliant

International student data handled to GDPR standards for global admissions.

In the News

Campus AI in the News

How India’s media is covering the way institutions use AI to answer families and support counsellors.

Front-desk team working through the enquiry inbox
After Hours

The 10 PM Question, Why Colleges Now Answer Parents Before the Office Opens…

Most parent questions arrive after dinner. Institutions answering them instantly on WhatsApp are seeing…

Anurag Tiwari

EdTech Bulletin

31 Jan 2025

Read ›
Counsellor following up an enquiry with a family
Languages

Hindi, Gujarati, Tamil, How Campus AI Answers Families in Their Own Language…

Families who write in their first language ask more and drop off less. Replies in eleven Indian languages are…

EBR Online Bureau

Education Business Review

Jan 29, 2025

Read ›
Admissions head reviewing enquiry funnel analytics
Counsellor Tools

Campus Flow Adds Call Summaries and Reply Drafts to Campus AI

The update writes a summary and next step after every counsellor call and drafts replies in the family’s language, and…

By EduWire India

EduWire India

May 20, 2023

Read ›

Rated by Admissions Teams

India’s Top-Rated AI Assistant for Education

Rated by admissions heads, counsellors and parents for answer quality, languages and hand-off on every major software review platform.

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5.0/5

SoftwareSuggest

Most Likely to Recommend, Education AI, Winter 2023

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5.0/5

Slashdot

Verified reviews from admissions teams

Capterra badge

4.6/5

Capterra

Rated for answer accuracy

Software Advice badge

4.8/5

Software Advice

Rated for languages & hand-off

SourceForge badge

5.0/5

SourceForge

5-star reviews from counsellors

FAQs

AI Assistant Questions, Answered

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